Privacy Policy

Vohra Neuropsychiatry Centre Pvt. Ltd.

Effective: 1 January 2025Last Updated: 5 March 2026

Table of Contents

1.Introduction 2.Information We Collect 3.How We Use Your Information 4.Use of Data for AI and Machine Learning 5.Disclosure of Information 6.Data Security 7.Data Retention 8.International Data Transfers 9.Jurisdiction-Specific Provisions 10.Cookie Policy 11.Your Rights 12.Data Breach Notification 13.Children's Privacy 14.Third-Party Links 15.Changes to This Policy 16.Contact Us

1Introduction

Vohra Neuropsychiatry Centre Pvt. Ltd. ("VNCPL," "We," "Us," or "Our") is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website drvohras.com / vohranc.com and our services.

By using our Website or Services, you consent to the practices described in this Privacy Policy.

2Information We Collect

2.1 Information You Provide

Identity Information:

Name, date of birth, gender, photograph, government ID details

Contact Information:

Email address, phone number, postal address

Account Information:

Username, password, account preferences

Health Information:

Medical history, psychiatric history, symptoms, diagnoses, treatment plans, prescriptions, therapy notes, psychological assessments

Payment Information:

Billing address, payment card details (processed by third-party gateways)

Communication Data:

Messages, chat transcripts, email correspondence, video/audio recordings of consultations

2.2 Information Collected Automatically

Device Information:

IP address, browser type, operating system, device identifiers

Usage Information:

Pages visited, time spent, click patterns, referral sources

Location Information:

General geographic location based on IP address

Cookies and Tracking:

See Cookie Policy section below

3How We Use Your Information

We use your information for the following purposes:

Service Delivery:

To provide psychiatric, psychological, and mental health services; schedule appointments; facilitate consultations; process prescriptions

Communication:

To send appointment reminders, treatment updates, service notifications, and respond to inquiries

Payment Processing:

To process payments, issue invoices, and manage billing

Quality Improvement:

To improve our services, train staff, and enhance user experience

Research and Analytics:

To conduct research, analyze trends, and generate insights using anonymized or aggregated data

AI and Machine Learning:

To train, develop, and improve artificial intelligence and machine learning models using anonymized, de-identified, or aggregated data

Legal Compliance:

To comply with applicable laws, regulations, and legal processes

Security:

To protect our systems, prevent fraud, and ensure safety

4Use of Data for AI and Machine Learning

4.1 AI Training Disclosure

By using our Services, you acknowledge and consent that VNCPL may use data collected through the Website and Services to train, develop, improve, and validate artificial intelligence (AI) and machine learning (ML) models and algorithms.

4.2 Data Anonymization

Before using any data for AI/ML purposes, we will:

Remove or mask direct identifiers (name, contact details, ID numbers)
Apply de-identification techniques to prevent re-identification
Aggregate data where appropriate
Implement technical safeguards to protect data during processing

4.3 Purposes of AI Training

AI/ML models may be developed for:

Improving diagnostic accuracy and clinical decision support
Enhancing treatment recommendations
Developing mental health screening tools
Advancing psychiatric research
Improving operational efficiency
Creating AI-powered support tools

4.4 Your Rights

You may request that your data not be used for AI training purposes by contacting us. However, data that has already been anonymized and incorporated into models cannot be extracted or deleted.

5Disclosure of Information

5.1 Authorized Disclosures

By using our Services, you acknowledge and consent that we may disclose, share, transfer, or sell your information, including Personal Data and health information, to the following parties for the purposes described:

Healthcare Professionals:

Experts providing services to you through our platform

Service Providers:

Third parties who assist us with payment processing, hosting, analytics, and other operational services

Employers and HR:

When services are provided through corporate wellness programs, employee assistance programs, or when you have been referred by your employer

Insurance Companies:

For claims processing, verification, or as required for coverage purposes

Family Members:

When clinically appropriate, for minors, or when necessary for continuity of care

Business Partners:

Third parties with whom we collaborate for service delivery, research, or commercial purposes

Legal Requirements:

When required by law, court order, or government authority

Emergency Situations:

To prevent imminent harm to you or others

Business Transfers:

In connection with merger, acquisition, reorganization, or sale of assets

Third-Party Purchasers:

We may sell, license, or otherwise transfer anonymized, de-identified, or aggregated data to third parties for research, analytics, commercial, or other lawful purposes

5.2 Your Consent

By using our Services, you expressly consent to the disclosure of your information as described above. If you do not consent to such disclosures, you should not use our Services.

6Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption of data in transit and at rest, access controls, secure authentication, regular security assessments, and employee training.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7Data Retention

We retain your data for:

Medical records (adults):

Minimum 3 years from last treatment, or as required by law

Medical records (minors):

Until age 25 or 3 years from last treatment, whichever is longer

Financial records:

7 years

Communication records:

3 years

After retention periods, data may be securely deleted or anonymized.

8International Data Transfers

Your data is stored and processed in India. By using our Services from outside India (including UAE, UK, USA), you consent to the transfer of your data to India, where data protection laws may differ from your jurisdiction. We implement appropriate safeguards for international transfers.

9Jurisdiction-Specific Provisions

9.1 India

We process data in accordance with the Information Technology Act, 2000, IT Rules, 2011, and the Digital Personal Data Protection Act, 2023 (as applicable).

9.2 United Arab Emirates

We acknowledge UAE Federal Decree-Law No. 45/2021 on Personal Data Protection. Services originate from India and are governed by Indian law. By using Services from UAE, you consent to data processing in India.

9.3 United Kingdom

We acknowledge UK GDPR and Data Protection Act 2018. The legal basis for processing is your explicit consent. You have rights to access, rectify, erase, restrict processing, data portability, and object. You may lodge complaints with the ICO. Services originate from India and are governed by Indian law.

9.4 United States

We acknowledge various US privacy laws including HIPAA and CCPA. VNCPL is an Indian entity and is not a "covered entity" under HIPAA. Services originate from India and are governed by Indian law.

10Cookie Policy

10.1 What Are Cookies

Cookies are small text files stored on your device when you visit our Website. They help us provide, improve, and secure our services.

10.2 Types of Cookies We Use

Strictly Necessary:

Essential for Website operation (authentication, security)

Performance:

Collect information about Website usage to improve performance

Functionality:

Remember your preferences and settings

Analytics:

Help us understand user behavior through aggregated data

10.3 Managing Cookies

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Website functionality. By continuing to use our Website, you consent to our use of cookies as described.

11Your Rights

Depending on your jurisdiction, you may have the following rights:

Access:

Request a copy of your Personal Data

Correction:

Request correction of inaccurate data

Deletion:

Request deletion of your data (subject to legal retention requirements)

Restriction:

Request restriction of processing

Portability:

Request transfer of your data

Objection:

Object to certain processing activities

Withdraw Consent:

Withdraw consent at any time

To exercise any rights, contact us using the information below. We will respond within the timeframe required by applicable law.

12Data Breach Notification

In the event of a data breach affecting your Personal Data, we will notify you and applicable regulatory authorities as required by law, typically within seventy-two (72) hours of becoming aware of the breach.

13Children's Privacy

Our Services are not intended for children under 18 without parental consent. If we learn that we have collected Personal Data from a child without parental consent, we will take steps to delete such information.

14Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of such websites. We encourage you to read their privacy policies.

15Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use after changes constitutes acceptance of the modified policy.

16Contact Us

For questions, concerns, or to exercise your rights: