Terms of Service

Vohra Neuropsychiatry Centre Pvt. Ltd.

Please read these terms carefully before using this website or services. By accessing or using this website, you agree to be bound by these terms. If you do not agree, do not use this website.

Effective: 1 January 2025Last Updated: 5 March 2026

Table of Contents

1.Acceptance of Terms 2.Definitions 3.Eligibility 4.Description of Services 5.Telehealth and Cross-Border Acknowledgment 6.Medical Disclaimers 7.Informed Consent 8.User Registration and Account 9.Prohibited Activities 10.Payment Terms 11.Intellectual Property 12.Disclaimer of Warranties 13.Limitation of Liability 14.Indemnification 15.Force Majeure 16.Electronic Communications 17.Governing Law 18.Dispute Resolution and Arbitration 19.Exclusive Jurisdiction 20.Termination 21.General Provisions 22.Contact Information

1Acceptance of Terms

1.1 Agreement

These Terms of Service ("Terms" or "Agreement") constitute a legally binding agreement between you ("Visitor," "User," "Patient," or "You") and Vohra Neuropsychiatry Centre Pvt. Ltd. ("VNCPL," "Company," "We," "Us," or "Our"), a company incorporated under the Companies Act, 2013 of India, with its registered office in New Delhi, India, and the owner and operator of the website drvohras.com / vohranc.com (the "Website") and all related services (collectively, the "Services").

1.2 Binding Nature

By accessing or using this Website or Services from any jurisdiction including India, UAE, UK, USA, or any other country, you accept and agree to be bound by:

These Terms of Service
Our Privacy Policy (available separately)
Our Refund and Cancellation Policy (available separately)
All applicable laws of the Republic of India

1.3 Modification of Terms

VNCPL reserves the right to modify these Terms at any time without prior notice. Modifications become effective immediately upon posting. Your continued use constitutes acceptance of modified Terms. It is your responsibility to review these Terms periodically.

1.4 Electronic Acceptance

By clicking "I Accept," "I Agree," or similar, or by using the Website or Services, you agree electronically to these Terms with the same legal effect as a physical signature under the Information Technology Act, 2000 of India.

2Definitions

"Account"

means the registered user account created on the Website.

"Applicable Law"

means any statute, law, regulation, ordinance, rule, judgment, order, or governmental requirement applicable to the relevant person or circumstance.

"Content"

means all information and materials on the Website, including text, images, audio, video, software, and data.

"Expert" or "Professional"

means any psychiatrist, psychologist, mental health professional, or healthcare provider offering services through the Website.

"Force Majeure Event"

means events beyond reasonable control including natural disasters, pandemics, war, terrorism, government actions, internet failures, cyberattacks, or power failures.

"Personal Data"

means any information relating to an identified or identifiable person, including health information.

"Services"

means all psychiatric, psychological, mental health, and allied intervention services provided through the Website.

"Telehealth Services"

means healthcare services delivered via telecommunications technology including video, telephone, chat, and email.

3Eligibility

3.1 Age Requirements

You must be at least eighteen (18) years of age or the age of legal majority in your jurisdiction. Minors may use the Website only under supervision and with consent of a parent or legal guardian who agrees to be bound by these Terms.

3.2 Legal Capacity

You represent and warrant that you have full legal capacity to enter into this Agreement under the Indian Contract Act, 1872, and the laws of your jurisdiction.

3.3 Parental Consent for Minors

Parents and guardians of minors represent that they have legal authority to consent on behalf of the minor, accept responsibility for all activities under the minor's Account, and agree to be bound by all Terms herein.

4Description of Services

4.1 Nature of Services

VNCPL provides an online platform for psychiatric, psychological, mental health, and allied intervention services including online consultations, telehealth services, appointment scheduling, and access to mental health resources.

4.2 Service Origination

All Services originate from and are delivered from India. The standard of care and professional practices applied shall be those prevailing in India.

4.3 Platform Role

VNCPL provides technological infrastructure, appointment scheduling, and payment processing. The professional relationship is between you and the Expert.

5Telehealth and Cross-Border Acknowledgment

5.1 Telehealth Limitations

You acknowledge that telehealth services have limitations including inability to conduct physical examinations, potential technical issues, and limitations in diagnosing certain conditions.

5.2 For International Visitors (UAE, UK, USA, and Others)

You expressly acknowledge and agree that:

All Services originate from India by practitioners licensed in India
Experts may not be licensed in your jurisdiction
You are responsible for determining legality of receiving these services in your jurisdiction
Indian standards of care apply, which may differ from your jurisdiction
Prescriptions may not be valid or fillable in your jurisdiction
You waive any right to assert that standards other than Indian standards should apply

6Medical Disclaimers

6.1 Not a Substitute for In-Person Care

Services are for informational and educational purposes and cannot replace in-person examination by a qualified healthcare professional. Services are not intended to establish a traditional doctor-patient relationship.

6.2 No Emergency Services

Do not use this website for emergencies. For emergencies, contact:

India

102 or 112

UAE

998 or 999

999 or 111

USA

911 or 988

6.3 No Guarantees

VNCPL makes no guarantee regarding Expert availability, satisfaction with advice, treatment outcomes, or suitability of advice for your needs.

6.4 Inherent Uncertainty

You acknowledge that psychiatric diagnoses are based on subjective reports and clinical judgment and may have inherent uncertainty. VNCPL shall not be liable for diagnostic uncertainty.

6.5 Prescriptions (USA-Specific)

For USA visitors: Experts may not prescribe controlled substances to visitors located in the United States. Similar restrictions may apply in other jurisdictions.

7Informed Consent

By using the Services, you provide informed consent to:

Receive healthcare services via telehealth technology
Collection, processing, and use of your Personal Data as described in our Privacy Policy
The limitations of telehealth services
Recording of consultations for quality assurance and record-keeping
Use of anonymized or de-identified data for research, analytics, and AI model training purposes

You have the right to withdraw consent at any time, but withdrawal may result in discontinuation of Services and shall not affect treatment already provided or charges incurred.

8User Registration and Account

8.1 Registration

You agree to provide current, complete, and accurate registration information and to maintain and update this information.

8.2 Account Security

You are responsible for maintaining confidentiality of your credentials, changing passwords regularly, not sharing credentials, and immediately notifying VNCPL of any unauthorized use. You are fully responsible for all activities under your Account.

8.3 False Information

If you provide false, inaccurate, or incomplete information, VNCPL may suspend or terminate your Account and refuse access.

9Prohibited Activities

You shall not:

Post unlawful, harmful, threatening, abusive, defamatory, obscene, or objectionable content
Impersonate any person or entity
Upload content that infringes intellectual property rights
Transmit viruses, malware, or harmful code
Interfere with or disrupt the Website or servers
Use automated means to access the Website without permission
Attempt unauthorized access to any systems
Use the Website for commercial solicitation
Violate any Applicable Law

10Payment Terms

All fees are as displayed on the Website, subject to change without notice. Fees are in Indian Rupees (INR) unless otherwise specified. Applicable taxes will be added. VNCPL accepts credit cards, debit cards, net banking, UPI, and digital wallets. Payments are processed through secure third-party gateways. VNCPL is not liable for failed payment attempts.

11Intellectual Property

11.1 Ownership

The Website and all Content are the exclusive property of VNCPL or its licensors, protected by Indian and international intellectual property laws.

11.2 Trademarks

"Vohra Neuropsychiatry Centre" and all associated logos and marks are property of VNCPL. No use without prior written consent.

11.3 Limited License

You are granted a limited, non-exclusive, non-transferable, revocable license to access the Website for personal, non-commercial purposes only.

11.4 User Content License

By submitting content to the Website, you grant VNCPL a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for operational, research, academic, quality improvement, analytics, and AI training purposes. VNCPL will endeavor to anonymize data where appropriate.

12Disclaimer of Warranties

The Website and Services are provided "as is" and "as available" without warranties of any kind. VNCPL disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. VNCPL does not warrant that Services will be uninterrupted, error-free, or secure. VNCPL makes no warranty regarding accuracy or quality of any content or advice.

13Limitation of Liability

13.1 Exclusion of Damages

To the maximum extent permitted by law, VNCPL shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, goodwill, data, personal injury, emotional distress, or psychological harm.

13.2 Liability Cap

VNCPL's total liability shall not exceed the greater of: (a) fees paid by you in the six (6) months preceding the claim; or (b) INR 1,000.

13.3 Basis of Bargain

These limitations reflect a reasonable allocation of risk and are an essential basis of the bargain between the parties.

14Indemnification

You agree to indemnify, defend, and hold harmless VNCPL, its directors, officers, employees, agents, and affiliates from all claims, demands, liabilities, damages, losses, costs, and expenses (including attorneys' fees) arising from your use of the Website or Services, breach of these Terms, violation of any law or third-party rights, content you submit, or any claim that your use caused injury to any person.

15Force Majeure

VNCPL shall not be liable for failure or delay due to Force Majeure Events. If a Force Majeure Event continues for more than thirty (30) days, either party may terminate affected Services without liability.

16Electronic Communications

You consent to receive communications electronically and agree that electronic communications satisfy any legal requirement for writing. You consent to recording of all interactions for quality assurance and record-keeping.

17Governing Law

This agreement shall be governed by and construed in accordance with the laws of the Republic of India, without regard to conflict of law principles.

Regardless of your jurisdiction, you agree that Indian law shall apply exclusively. You waive any right to assert that laws of any other jurisdiction should apply.

18Dispute Resolution and Arbitration

18.1 Mandatory Arbitration

All disputes shall be resolved exclusively by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India.

18.2 Arbitrator

The arbitration shall be conducted by a sole arbitrator nominated by the Managing Director of VNCPL. For international disputes, parties may agree to SIAC or ICC administration subject to VNCPL's consent.

18.3 Venue and Language

Seat and venue: New Delhi, India. Language: English. The award shall be final and binding.

18.4 Class Action Waiver

You agree that disputes will be resolved individually, not as class, consolidated, or representative actions.

18.5 Limitation Period

Claims must be filed within one (1) year or shall be forever barred.

19Exclusive Jurisdiction

The courts of New Delhi, India shall have exclusive jurisdiction. You irrevocably submit to such jurisdiction and waive any objection thereto.

20Termination

VNCPL may suspend or terminate your access at any time, with or without cause, with or without notice. Upon termination, your access rights cease, fees owed become due, and provisions on IP, Disclaimers, Liability, Indemnification, Governing Law, and Dispute Resolution shall survive.

21General Provisions

21.1 Severability

If any provision is held invalid, the remaining provisions shall continue in full force.

21.2 Waiver

No failure or delay in exercising any right shall operate as a waiver. Any waiver must be in writing.

21.3 Assignment

You may not assign your rights without VNCPL's consent. VNCPL may freely assign its rights.

21.4 Entire Agreement

This Agreement, together with the Privacy Policy and Refund Policy, constitutes the entire agreement between you and VNCPL.

21.5 Language

This Agreement is in English. If translated, the English version shall prevail.

22Contact Information