Refunds & Cancellations

This Refund and Cancellation Policy applies to all services provided by Vohra Neuropsychiatry Centre Pvt. Ltd. ("VNCPL") through drvohras.com / vohranc.com. By booking an appointment or using our services, you agree to this policy.

1Appointment Scheduling

• Appointments should preferably be made a minimum of 24 hours in advance
• Same-day appointments may be accommodated subject to availability and can be scheduled up to 2 hours prior to the desired time
• Appointment confirmation will be sent via email and/or SMS

2Cancellation Policy

Cancellation or rescheduling should preferably be made before 24 hours of the scheduled appointment.

3Rescheduling Policy

• Rescheduling follows the same policy and charges as cancellation
• Rescheduling is subject to availability of appointment slots
• You may reschedule only once per original booking without additional charges (if done 24+ hours in advance)

4Refund Processing

4.1 Processing Time

• Eligible refunds will be processed within 14 business days of the cancellation request
• Refunds will be credited to the original payment method used for booking
• Bank processing time may vary and is beyond our control

4.2 Transaction Fees

• Currency conversion charges or transaction fees incurred during refund processing shall be borne by the patient
• Payment gateway fees are non-refundable

5Service Dissatisfaction

• Refunds for service dissatisfaction are considered on a case-by-case basis at VNCPL's sole discretion
• Requests must be made within 72 hours of the consultation
• Requests must include specific reasons for dissatisfaction
• VNCPL's decision on such requests shall be final and binding
• Dissatisfaction with professional clinical opinions or recommendations does not qualify for a refund

6Non-Refundable Situations

• Services already rendered or consultations completed
• No-show without prior cancellation
• Cancellation less than 2 hours before appointment
• Disagreement with clinical opinions, diagnoses, or treatment recommendations
• Failure to follow prescribed treatment or advice
• Technical issues on the patient's end (internet, device, etc.)
• Violation of Terms of Service

7Cancellation by VNCPL

• You will receive a full refund or the option to reschedule at no additional cost
• We will notify you as soon as possible via email and/or phone
• We will make reasonable efforts to offer an alternative appointment time

8How to Request Cancellation or Refund

You can request a cancellation or refund through the following methods:

• Email: Send request to [email protected] with your booking details
• Phone: Call +91-9999249223 during business hours
• Website: Use the cancellation feature in your account dashboard (if available)

Please include the following information:

• Full name
• Booking/Appointment ID
• Date and time of appointment
• Reason for cancellation/refund request

9International Payments

• Refunds will be processed in the original currency charged
• Exchange rate fluctuations may result in receiving a different amount than originally paid
• International transaction fees are non-refundable
• Processing time may be longer due to international banking procedures

10Disputes

All disputes regarding refunds shall be governed by our Terms of Service and shall be subject to the exclusive jurisdiction of courts in New Delhi, India, and arbitration as specified in our Terms of Service.

11Changes to This Policy

VNCPL reserves the right to modify this policy at any time. Changes will be posted on our website with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the modified policy.

12Contact Us

For questions, concerns, or to request a refund:

Vohra Neuropsychiatry Centre Pvt. Ltd.

New Delhi, India

Email: [email protected]

Phone: +91-9999249223

Website: drvohras.com / vohranc.com